Maintaining a 360-degree view of your products and customers is essential to the modern business. No matter what channel your customer approaches you from, you need to know what products and services they are currently using, their predicted future preferences, and as much as possible about the social communities and households they belong to. Accomplishing this requires a strong underpinning in Master Data Management and transactional and channel behaviors, with the additional application of Social Media analysis and Big Data techniques.
Core Customer Data Platform
Identify unique customers and households, understand their shared behaviors
Elevondata developed a master data management modernization roadmap for one of the largest retailers in the world in order to allow them to improve inventory tracking across millions of product SKUs.
Call Center Optimization
Increase your customer satisfaction
For call centers, we can analyze customer conversations and offer near-real-time feedback on sentiment and topicality as well as zero in on service defects.
Financial Services Omnichannel Marketing
Balance your approach to different Gen X/Y and Baby Boomer needs
Leverage new types of data to streamline investments in branch-based and digital capabilities faster – what do different age groups want? Elevondata combines traditional transaction data with unstructured data - from customer visits to physical and virtual bank locations, from external data such as regional competitor profiles, client social media behaviors, and population demographic data - to enhance analysis.
Business to Business Complexity
Know how to handle reciprocating customer relationships
In many B2B customer relationships, your customer can also be your provider, with a bilateral complexity that has millions of dollars in revenue at stake for both entities; you must understand all the forces that can either maximize or destroy this relationship.
“We've been able to leverage the expertise of Elevon to support and enhance the value we bring to our customer, and we appreciate the professionalism and promptness of the terrific Elevon team.”